Executive Summary
Nissan, a prominent Japanese automaker, is actively investigating a cyberattack on its systems in Australia and New Zealand.
The breach potentially exposed personal information, prompting alerts to customers in the Nissan Oceania division. Consequently, the company issued warnings about potential scams, emphasising the risk to account holders.
Impact
The cyberattack affected the Australian and New Zealand Nissan Corporation and Financial Services. Although specific details remain undisclosed, the company highlighted potential risks to customer data. Nissan is collaborating with its global incident response team and relevant stakeholders to assess the extent of the breach.
The company’s main websites, “nissan.com.au” and “nissan.co.nz,” display an official statement acknowledging the cyberattack. Despite unaffected website functionality, Nissan advises customers to stay vigilant for unusual activities across their accounts.
Nissan assures customers that there will be no delays in processing vehicle and service queries. While working to restore impacted systems, the company kindly requests customer patience during this ongoing process.
Response from Nissan
Nissan has notified government agencies, including the Cyber Security Centre in Australia and the National Cyber Security Centre in New Zealand, about the cyber incident. The company has also deployed its global incident response team to investigate the breach and assess whether any personal information has been accessed.
In the light of ongoing investigations, Nissan encourages customers to remain vigilant and watch for any unusual or scam activities. The company is actively working to restore its systems and provides regular updates on its official websites, nissan.com.au and nissan.co.nz.
In response to the cyber incident, Nissan acknowledges difficulties for customers in Australia and New Zealand in contacting support. The company is diligently working to restore systems and plans to re-establish customer support phone lines promptly. Nissan is committed to providing further updates on the ongoing investigation.
As a part of the response, Nissan addresses concerns about the impact on credit ratings, reassuring customers that the systems outage will not adversely affect the credit rating of any Nissan Financial Services customers.
The latest update, as of December 11, 2023, indicates ongoing efforts to restore systems and a message for customers to contact their local Nissan dealer for vehicle and servicing queries due to some dealer systems being impacted.
