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Enhanced assurance for AWS Data Centers in India

What Happened?

Amazon Web Services (AWS) has achieved the ISO/IEC 20000-1:2018 certification for the AWS Asia Pacific (Mumbai) and (Hyderabad) Regions in India.

This certification demonstrates AWS’s continuous commitment to adhering to the heightened expectations for cloud service providers.

What is ISO/IEC 20000-1:2018?

ISO/IEC 20000-1:2018 is a service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS.

The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

Benefits to AWS Customers

This certification offers the following benefits to AWS customers:

  • Assurance that AWS India Data Center operations support the delivery of SOC and NOC managed services
  • Conformance with the ISO/IEC 20000-1 guidance
  • Alignment with the requirements of the Ministry of Electronics and Information Technology (MeitY), Government of India
  • Access to the latest ISO/IEC 20000-1:2018 certificate on AWS Artifact, a self-service portal for on-demand access to AWS compliance reports

AWS continues expanding the scope of its compliance programs to offer services that meet customers’ architectural, business, and regulatory needs. Customers can contact their AWS account team with any questions about the ISO/IEC 20000-1:2018 certification.



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